Mother Hens wants to provide you with the best possible experience. However, if you have any questions, please feel free to contact us by email at savlesmerespoules@gmail.com . We will respond as soon as possible.

Payment :

What payment methods are accepted?

We accept payment methods by credit card.

Is payment secure?

Payment is completely secure thanks to the online payment system of our banking partner Stripe. Your banking data is transmitted in encrypted form, meaning it is coded in such a way as to make it completely illegible. It is processed only by Stripe and is never in the possession of the Les Mères Poules website.

How do I get an invoice?

To obtain your invoice, you must go to your account my orders or clicking on this link .

Delivery :

When will my order be shipped?

All orders placed, excluding public holidays and weekends, will be shipped within a maximum of 48 hours on working days.

What are the delivery times?

Postal delivery times are as follows:

- Delivery in France: 24 to 48 hours after deposit at the post office.

- Delivery in Europe: 48 to 72 hours after deposit at the post office.

The website Les Mères Poules cannot be held responsible for a delay in delivery by the carrier, no request for reimbursement or compensation can be demanded from the website Les Mères Poules by the customer.

What are the delivery methods?

For France: Chronopost relay (France): Have your delivery to a relay point.

Chronopost: Have it delivered to the location you want.

For Europe: Chronopost at home

What are the delivery rates?

France:

- Colissimo (Home) 48-72h: from €3

Belgium, Luxembourg, Netherlands, Germany : Home delivery: €7

Austria, Denmark, Spain, Finland, Greece, Ireland, Italy, Portugal, United Kingdom, Sweden: €9

Bulgaria, Croatia, Estonia, Hungary, Latvia, Lithuania, Poland, Czech Republic, Romania, Slovakia, Slovenia: €15

Shipping costs are free for purchases over 150 euros.

How do I track my order?

To track your order, simply go to the post office website or click here .

Which country do you deliver to?

We deliver to Europe.

Back:

Under what conditions can I make a return?

The item must be new and in its original packaging. Otherwise, we reserve the right not to take back the item(s).

How long does it take to return an item?

You have 15 days from the date you receive your item to return it.

How to return a product?

For each return, we ask you to include our return document in the package. Without this, we reserve the right not to accept the item(s).

How much does it cost to return?

Return shipping costs are entirely your responsibility. You have 15 days to return the unworn product in its original packaging. A refund will be issued upon receipt of the product.

Exchange :

How to make an exchange?

We do not offer standard exchanges. For a different size, model, or color, simply place an order on our website.